Need help
with a game?
Start with the quick answers below. If they don't solve it, write to us: a real person from the team reads every message.
Where do I find my player ID?
In the game, open Menu → Account. Your ID is shown at the top; tap it to copy. Include it in every support message so we can find your progress.
I lost my progress after reinstalling or changing phones.
Progress is saved on the device and on our servers, tied to your player ID. To switch phones, generate a recovery code in Menu → Account and use it on the new device. Linking an email and phone to the ID lets us confirm it is you if you lose the code.
I ran out of lives. How do they come back?
One life returns every 10 minutes, up to 5. Free lives are unlimited from phase 5 through phase 25. Infinite-lives boosters (30 min, 1 h, 24 h) drop from chests and are sold in the shop.
I bought something in the in-game shop and didn't get it.
Shop purchases use the game's own currencies (fragments, coins, gems); there are no real-money purchases in this version. Restart the game first. If the item still isn't in your inventory, send us your player ID and what you bought.
The game got stuck on the loading screen.
Close the app fully and open it again. If it keeps happening, report a bug and tell us the phone model, the system version and where it stopped.
Can I delete my data?
Yes. Ask us through this form with your player ID and we'll erase everything tied to it, or uninstall the game to remove local data from your phone.
Still stuck? Tell us.
Answer within a few days, usually faster. Include your player ID so we can look at your progress.